Exchange is permitted under the following circumstances and in the manner given below:
- Wrong Product Delivered
- You just need to drop us a mail at totaram500cr@gmail.com mentioning the reason for exchange and you will get a revert within 48 working hours.
- We will arrange a pick-up of the product delivered to you and get a replacement made and it will be dispatched as soon as it is ready.
- For Exchanges, the product should be unused/unopened, and request should be raised within 3 days of delivery.
- If a packet is exchanged once, it cannot be returned or exchanged the second time.
- In case request does not qualify for exchange, Our Standard Returns and Cancellation Policy is applicable.
Want to return the product and buy a New Product adjusting the amount already paid?
- You just need to drop us a mail at totaram500cr@gmail.com mentioning that you need a STORE CREDIT for the product delivered and you will get a revert within next 24 working hours.
- We will arrange a pick-up of the product delivered to you. Pick-up charges apply depending upon weight and location.
- The product should be unused/unopened, and request should be raised within 3 days of delivery.
- As soon as we get the product back, we provide a Store Credit – We add amount equal to the product value to your Wallet. You can use this credit amount when you reach the cart/payment page of the website during your next purchase with us.
- Store Credit will be issued within 24 hours of receiving the product back.
- This exchange policy is applicable only for Domestic Orders/Orders delivered within India only.
Shipping Policy
At present, We are shipping only to Indian Customers. We ship from our Delhi Warehouse.
- For Domestic Orders, we ship via Delhivery.
- Once your order is ready and dispatched it is usually delivered within 3-7 days. We partner with reputed courier services, so that your products reach you on time.
- Bulk Order products take 20-25 working days to dispatch.
- As soon as we ship your product, the tracking information is sent to you via an email.